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Introduction:
Nancy Ferrell, private mediator and trainer, talks about re-establishing
channels of communication during family mediation. She discusses strategies that intervenors can use to help family members clearly describe what they need and expect from each other. This includes setting ground rules for the relationship.
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This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Absence of Communication
Nancy Ferrell
Private mediator and trainer
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A: When it comes to families, I really think that
families are desperate to know how to reconnect. I think most of our families
have lost intimacy and a lot of that is based on the fact that they don't know
how to engage each other with their differences. And so for fear that you're
going to leave me or fear that you're going to reject me, I don't really
honestly tell you what I need from you. And I shut down on that and I think it's
just a little thing and ten years later all of those little things that I
haven't even dealt with says, "You don't even know me. You haven't met my
needs or you haven't let me meet yours because we've been afraid to talk about
it."
Q: And so the worst fear comes to bear, which is the greatest irony. You
don't want to tell that person for fear of driving them away, but by not telling
them in the end you've been driven farther away.
A: Exactly. The very thing you fear most is what happens.
...
I was talking to a couple that had been married for a long time and the
husband had had a stroke and sometimes strokes will cause people to be less
filtering of what they say, they're just more direct about what they say. The
wife was buying cereal and she was buying corn flakes and he said, "I hate corn
flakes." And she says, "what do you mean you hate corn flakes, you've been eating
corn flakes for ten years." "I hate corn flakes, and I've hated them for ten
years." I mean, that's a simple thing, but it happens at every level. You sit at
the table and eat corn flakes for ten years and don't ever say anything. At the
first event, it would have been, you know, I really don't care for corn flakes.
Okay, what kind of cereal do you want me to buy? But ten years later I'm so
angry because I've been eating corn flakes for ten years and didn't want to. But
whom do I blame for it? I blame you for feeding me cornflakes.
Q: Because I was too afraid to say, you know what honey; these corn flakes
are not really what I'm looking for. And I was afraid that you were going to
say, well then go buy your own damn cereal, because I do all the shopping and
cooking and whatever.
A: That's right. And it's really a very simplistic example of how we interact
with people in a relationship and it's based on a fear of being rejected.
...
One of the benchmark or key points in what I try to do is help people
learn how to clearly describe what they expect from each other. And then to
understand that you saying you can't meet an expectation doesn't mean you don't
accept me. And not anybody can meet all of my expectations, not any one
individual. That's another fantasy of our family structure, is that I'm going to
be married and whole and this family's going to provide all of my needs and
expectations. Nobody can live up to that. So we've set ourselves up for failure
to begin with. So what do you clearly need and expect from me, and then I have
to be honest to say I can clearly make this need, or I would love to be able to
meet this one, but I can't. This one I don't know that I can now, but I think I
can learn that. Being honest about what we need and what our expectations are,
and the other side of that, being honest about what we can and can't do.
I come from a background of religious education ministry and then got into
conflict resolution and mediation; it's very helper oriented, a nurturing kind
of orientation, and it's hard for people like me to say no I can't do that for
you. We're always wanting to help and so to me, it is as powerful and as
necessary for me to be able to say with integrity, "no, I can't do that for
you," and that it's irresponsible of me to say yes when I either don't have
the time, I don't have the energy, I don't have the skill, but I want to and so
I say yes. We do it all the time. So in families, having a place where the trust
level is there, where you can ask for what you need and if I can't provide that
for you, I will help you find the resource for it. And the other thing is simply
creating a place that is safe and that involves being clear about your
expectations and also setting boundaries and understanding what the boundaries
are.
Q: Are there non-negotiables in terms of those needs? Are there needs in
families where one member of the family says I really need this and the other
member of the family says I absolutely can't provide you with that. And then
family member A says, well, then what are we doing here?
A: The thing that comes to mind is the ethical dilemma or moral dilemma about
what's acceptable or non-acceptable as far as a need is concerned. And it always
goes to sexual things. What if I need more than one partner. Is that okay? Well,
no, I don't think so. So, where's the boundary? That's where the ground rules
have to be built with the expectations and the need statements. What are our
ground rules for a relationship? And is monogamy one of our ground rules? For
some people it's not. But for me it is, so in our relationship that would have
to be one of our ground rules.
Q: So, explain to me the difference between a ground rule and a need.
A: The ground rules set the parameters.
Q: In this setting, we're talking specifically about a family mediation
setting. So in a family mediation setting, what's the difference for a family
between a ground rule and a need?
A: The ground rules would tell me where the boundary is in terms of
resources. How will we manage our money, sexual and emotional satisfactions, is it
bound by certain things? And then within that, I need more experience or more
diversity in our sexual relationship or our emotional relationship or whatever.
That's fine within the bounds of the ground rule, which is that it's a
monogamous relationship. But we can still meet some needs other than that, as
far as diversity and having some different kind of experiences. There is a
shared responsibility as far as money. I need to have some control over the
money or some cooperative relationship about how we spend money. That's great.
We need to work this out together. But what if on a particular situation I
really need X number of dollars to do a certain thing? How do we negotiate that?
We're still going to negotiate it together, but I need this and we need to talk
about it. So the framework is the ground rules and then the need statements are
the things that we have to deal with within those ground rules.
Q: So the degree of the ground rule is like the need. The ground rule is
almost like the bounds, the limit.
A: The outside limit.
Q: And what can we achieve within those limits.
A: Yes, within those limits.
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